Employability – Developing a Resilient, Agile and Positive workforce

Design Innovation UAE

In the previous post, we examined 12 key behaviours that have been identified as crucial for success in the workplace in the 21st Century. It is true for organisations – their most important resource is people – and it’s important for staff and leadership too.

As Abraham Maslow suggested, personal motivation is often driven by factors such as a sense of belonging, a sense of achievement and a sense of self-actualisation – personal growth

In organisations, this is often captured in talent management programs. 

VUCA World

We are said to live in a VUCA world – Volatile, Uncertain, Complex and Ambiguous – although that’s has been largely true of times past. What is different and becoming increasingly challenging, is the speed of change in this VUCA world.

What is happening all over the world is that employers and societies are beginning to understand that employability is more than thinking about skills, knowledge, behaviour and preferences.

AQR International Survey About Employability

In 2013 AQR International carried out a study we consulted with almost 500 employers. Although skills, knowledge and qualifications all had their place, it was really interesting to see that the over-riding requirement was for something most called “Attitude”. Employers seemed to value this above all else.

When we examined this closely we found that this embraced two related notions – a core of important behaviours (described in the previous post) and Mental Toughness – sometimes called Mindset or Emotional Resilience.

Mental Toughness in Career Guidance 2020

When we respond to events and demands, we can either see it as an opportunity and be positive in our approach or see it as a threat and adopt a negative position.

Typically we respond in three ways (this is a potted introduction to Personality):

  • How we act  – That is our behaviour.
  • How we feel – How we respond emotionality to events

However, there is the third component which is at least as important as behaviour or feelings and which determines to a significant extent how we act and how we feel.:

  • How we think – Often called Mental Toughness or Mindset. This describes what we are thinking when faced with situations or responding to events.

The challenge here is that “how we think” is not visible. We can’t see what is happening on other people’s heads (and we often don’t understand what is happening in our own heads).

Peter Clough’s Research on Developing Mental Toughness

Research by Professor Peter Clough of Huddersfield University shows that Mental Toughness consists of 4 elements, each of which we now know has two sub-components.

Core Elements of Mental Toughness

Mental Toughness Scale What this means … what does Mindset look like ……
CONTROL Self worth & Adaptability   Life Control – I really believe I can do it
Emotional Control – I can manage my emotions and the emotions of others
COMMITMENT Grit   Goal Setting – I promise to do it – I like working to goals
Achieving – I’ll do what it takes to keep my promises and achieve my goals
CHALLENGE Curiosity   Risk-Taking – I will push myself – I am driven to succeed
Learning from Experience – even setbacks are opportunities for learning
CONFIDENCE Self belief   In Abilities – I believe I have the ability to do it – or can acquire the ability
Interpersonal Confidence – I can influence others – I can stand my ground if needed.

Research and application in organisations and education in more than 80 countries consistently show a clear and close relationship between Mental Toughness and:

  • Performance – achieving more
  • Wellbeing – dealing better with stressors and pressure
  • Positive Behaviour – approaching everything with a “can do” mindset
  • Aspirations – interested in own personal development

Which is exactly what the 21st Century employer and business are looking for.

6 Character Qualities by World Economic Forum

Interestingly in 2016, the World Economic Forum published a study on the core attributes for the 21st Century and identified 6 character qualities – which map almost perfectly  to the above:

  • Curiosity
  • Initiative
  • Grit
  • Leadership
  • Adaptability
  • Social & Cultural Awareness

Can we assess Mental Toughness?

We are able to assess Mental Toughness in terms of these components in individuals and groups through a unique high-quality psychometric measure (developed by AQR with Professor Peter Clough). Enables users to assess Mental Toughness before and after an event such as a training & development or coaching programme and assess change.

Can we develop Mental Toughness?

We can. We can either help someone change their mental toughness or we can show someone how to adopt the behaviours that a mentally tough person would adopt. Either way, many of the benefits of developing mental toughness can be achieved.

The world of work is changing quickly. It is perhaps vital that individuals and organisations respond positively. There is no other option. Luddism doesn’t work

Skills, knowledge and behaviour will always be important. Working in the future requires a more holistic approach embracing the so-called “soft skills” of Mindset, Mental Toughness and Emotional Intelligence and weaving these into development activity.

The research and studies carried out by AQR International have produced a framework which is valuable for all those who are involved in developing high performing and sustainable organisations.

Doug Strycharczyk is co-author with Professor Peter Clough, of “Developing Mental Toughness” (Kogan Page 2015), now available in 5 languages. He is CEO for AQR International.

Interested in learning more about Mental Toughness and the MTQ Measures

Email us at info@tafaouq.com or call + 971 2 666 7153

Doug Strycharczyk, CEO for AQR International